Comments on: Xbox 360 “support” fails to impress – in fact, Xbox 360 support sucks http://willtoexist.com/xbox-360-support-fails-impress-fact-xbox-360-support-sucks_2139/ scribblings from a deist transhumanist libertarian minarchist citizen soldier Tue, 27 Jul 2010 05:57:29 +0000 hourly 1 http://wordpress.org/?v=3.0 By: Nick http://willtoexist.com/xbox-360-support-fails-impress-fact-xbox-360-support-sucks_2139/comment-page-1/#comment-249357 Nick Thu, 14 Jan 2010 18:37:07 +0000 http://willtoexist.com/?p=2139#comment-249357 When I had my playstation 2 for 5 years, it was packed with dust and it never had a problem. I sold it to game stop to get a 360 . . .I would rather the ps2 back. Theres overwhelming testimony that microsoft makes fallible crap. There controllers suck too, along with "windows live" that no one ever uses. When I had my playstation 2 for 5 years, it was packed with dust and it never had a problem. I sold it to game stop to get a 360 . . .I would rather the ps2 back. Theres overwhelming testimony that microsoft makes fallible crap. There controllers suck too, along with “windows live” that no one ever uses.

]]> By: Matt C. http://willtoexist.com/xbox-360-support-fails-impress-fact-xbox-360-support-sucks_2139/comment-page-1/#comment-249336 Matt C. Mon, 28 Dec 2009 02:52:33 +0000 http://willtoexist.com/?p=2139#comment-249336 Thanks for this post. I feel a little bit better about the shit I just had to go through with Customer "Support." My console broke AGAIN, this time out of warranty. I had already purchased a new A/V Cable since I was lead to believe that was the problem. It didn't help, so my only other option is to pay $100+ to get it fixed yet again. It's amazing how years later the customer support is just as bad, if not worse than it was the last time I dealt with them. I've always been a blind Xbox customer, but I'm done now. Glad I'm not the only one. Thanks for this post. I feel a little bit better about the shit I just had to go through with Customer “Support.” My console broke AGAIN, this time out of warranty. I had already purchased a new A/V Cable since I was lead to believe that was the problem. It didn't help, so my only other option is to pay $100+ to get it fixed yet again. It's amazing how years later the customer support is just as bad, if not worse than it was the last time I dealt with them. I've always been a blind Xbox customer, but I'm done now. Glad I'm not the only one.

]]> By: Why I’m Done With XBox « Doin Work http://willtoexist.com/xbox-360-support-fails-impress-fact-xbox-360-support-sucks_2139/comment-page-1/#comment-249334 Why I’m Done With XBox « Doin Work Sun, 27 Dec 2009 22:34:11 +0000 http://willtoexist.com/?p=2139#comment-249334 [...] in the same boat if you’ve ever owned an XBox. There’s definitely no shortage of bad press out there along these same lines, however if anyone can manipulate the search results to make those harder to [...] [...] in the same boat if you’ve ever owned an XBox. There’s definitely no shortage of bad press out there along these same lines, however if anyone can manipulate the search results to make those harder to [...]

]]> By: zack http://willtoexist.com/xbox-360-support-fails-impress-fact-xbox-360-support-sucks_2139/comment-page-1/#comment-249331 zack Fri, 25 Dec 2009 06:07:07 +0000 http://willtoexist.com/?p=2139#comment-249331 O my god I could not agree with you more. My xbox got the 3 red lights of dezacjath, and so I sent it in, waiting a month to get it back. Then, I plug the new xbox in, and it simply will not turn on. The idiots at support tell me that its my power supply box, so they ship me a new one and that didn't work. Finally, I call them again and now its my BRAND NEW Xbox that is the problem. Holy shit. Now I have to wait ANOTHER month to get my new xbox. I don't think I am ever going to buy anything from microsoft again. O my god I could not agree with you more. My xbox got the 3 red lights of dezacjath, and so I sent it in, waiting a month to get it back. Then, I plug the new xbox in, and it simply will not turn on. The idiots at support tell me that its my power supply box, so they ship me a new one and that didn't work. Finally, I call them again and now its my BRAND NEW Xbox that is the problem. Holy shit. Now I have to wait ANOTHER month to get my new xbox. I don't think I am ever going to buy anything from microsoft again.

]]> By: trevorsnyder http://willtoexist.com/xbox-360-support-fails-impress-fact-xbox-360-support-sucks_2139/comment-page-1/#comment-249268 trevorsnyder Mon, 19 Oct 2009 18:46:46 +0000 http://willtoexist.com/?p=2139#comment-249268 Lee, Call back. Ask for a manager. Have your proof of account ownership ready. Above all, remain calm and patient. The initial rep will argue but insist in a relaxed tone of voice that you want a manager. Mention that you are writing about your experience with XBOX tech support for (blog, newspaper editorial, etc.) Don't call anyone a cunt or bastard - they may well be those things but it is not relevant to getting your problem solved and mentioning it an an angry tone of voice will only slow down or stop the process of getting your account back. Do you have a Microsoft Live account? Lee,

Call back. Ask for a manager. Have your proof of account ownership ready. Above all, remain calm and patient. The initial rep will argue but insist in a relaxed tone of voice that you want a manager. Mention that you are writing about your experience with XBOX tech support for (blog, newspaper editorial, etc.)

Don't call anyone a cunt or bastard – they may well be those things but it is not relevant to getting your problem solved and mentioning it an an angry tone of voice will only slow down or stop the process of getting your account back. Do you have a Microsoft Live account?

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